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Debt Collection Regulators Looking At Social Media Practices

By Cornelius Nunev


Some banking institutions and debt collection agencies are taking to the social networking to track down those who owe or to lure brand new consumers. Experts in Washington are putting a microscope on the practices.

Ways to avoid rules

There have been a lot of rules guarding customers from abusive collectors, but they were established over 30 years back. This was long before social networking and the internet when the Fair Debt Collections Methods Act was put together.

The Association of Credit and Collection Professionals is an international trade association that Mark Schiffman is part of. He explained that member companies should not use social networking as the rules are not clear.

Social networking used by some

However, not every Accounts Receivable Management business has heeded those words.

The practices were discussed by attorney Billy Howard in Bloomberg.

"You get a friend request from some chick in a bikini," Howard said. "You say yes, and then somebody says 'by the way, I'm a debt collector.'"

It is close to stalking or harassment, some believe.

Federal experts looking at the problem

It may not be allowed for debt collectors to use Facebook, Twitter, Google Plus and LinkedIn to contact consumers soon as the Federal Trade Commission and CFPB are looking into stopping abusive practices.

The federal organizations have already laid down rules for debt collection companies, regulating aggressive rhetoric, making sure consumers are kept updated on any legal actions, and also making it easier for consumers to register grievances.

Financial institutions, financial institutions also under microscope

Meanwhile, The United States Federal Banking institutions Examination Council is urging the public to weigh in on its proposed guidance, seeking to lay down limitations for how financial institutions can use social networking in attracting business. To view that guidance, go to:

Their website

About $12 billion in revenue is received by the Accounts Receivable Management industry every year while 30 million American consumers are pursued by companies right now, according to the CFPB.

Say what you think

Get a hold of the Consumer Financial Protection Bureau for Federal Trade Commission if you feel you have been harassed by debt collectors.




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